Taxi & Rideshare
Taxi Dispatch & Booking Operations skills assessment
Dispatchers match drivers and passengers quickly. This scorecard covers booking, allocation, driver communication, customer support and emergency handling.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Taxi Dispatch & Booking Operations skills you can score
These are the default Taxi Dispatch & Booking Operations skills in SkillScorer. Each one is scored from 1 to 10 for every driver, and you can edit, remove or add skills at any time.
Booking Taking and Pick-Up Accuracy
Records addresses and requirements accurately so drivers reach the right place first time.
Vehicle Allocation and Dispatch Efficiency
Allocates the nearest suitable vehicle quickly to keep waiting times down.
Driver Communication and Radio Discipline
Uses clear, brief radio and app communication with drivers and stays calm during busy periods.
Handling Customer Enquiries and Complaints
Deals with customer enquiries and complaints politely and follows them up.
Demand Management During Peaks
Manages spikes in demand from events, weather and closing times with clear priorities.
Lost Property, Incidents and Emergencies
Handles lost property, accidents and emergencies quickly and follows the correct procedures.
Accessibility and Priority Bookings
Ensures service for those who need it.
Systems, GPS and Dispatch Software
Uses dispatch software and GPS tracking accurately and reports faults.
Fraud, Safety and Misuse Awareness
Recognises fraud, fake bookings and safety concerns and takes appropriate action.
Shift Handover and Reporting
Hands over open jobs and issues clearly and completes shift reports.
Levels included with Taxi Dispatch & Booking Operations
Taxi Dispatch & Booking Operations starts with 5 levels, which SkillScorer calls “Grade” for taxi & rideshare, so drivers can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Operator
- Senior Operator
- Dispatch Supervisor
- Operations Manager
- Head of Operations
How Taxi Dispatch & Booking Operations works in SkillScorer
Score
Each driver in a fleet is scored on the Taxi Dispatch & Booking Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank drivers, compare two side by side, or compare your fleets against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Taxi Dispatch & Booking Operations skills need attention. Reports also follow each team leader's fleet.
Taxi Dispatch & Booking Operations scorecard: common questions
What skills does the Taxi Dispatch & Booking Operations scorecard include?
SkillScorer's Taxi Dispatch & Booking Operations scorecard covers 10 skills: Booking Taking and Pick-Up Accuracy, Vehicle Allocation and Dispatch Efficiency, Driver Communication and Radio Discipline, Handling Customer Enquiries and Complaints, Demand Management During Peaks, Lost Property, Incidents and Emergencies, Accessibility and Priority Bookings, Systems, GPS and Dispatch Software, Fraud, Safety and Misuse Awareness and Shift Handover and Reporting. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are drivers scored in Taxi Dispatch & Booking Operations?
Every driver is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one fleet and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Taxi Dispatch & Booking Operations?
Taxi Dispatch & Booking Operations starts with these levels (called “Grade” in the app): Operator, Senior Operator, Dispatch Supervisor, Operations Manager and Head of Operations. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Taxi Dispatch & Booking Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In taxi & rideshare the app talks about drivers, fleets and team leaders, and you can change any of those words too.
Score Taxi Dispatch & Booking Operations with SkillScorer
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