Taxi & Rideshare
Wheelchair Accessible & Community Transport skills assessment
Community transport drivers support people with reduced mobility. This scorecard covers accessibility equipment, safe assistance, communication and care.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Wheelchair Accessible & Community Transport skills you can score
These are the default Wheelchair Accessible & Community Transport skills in SkillScorer. Each one is scored from 1 to 10 for every driver, and you can edit, remove or add skills at any time.
Wheelchair Restraint and Lift Operation
Secures wheelchairs correctly and operates ramps and lifts safely.
Assisting Elderly and Disabled Passengers
Assists elderly and disabled passengers patiently and respectfully, at the level of help each person wants.
Manual Handling and Transfers
Uses safe transfer and handling techniques that protect passengers and driver.
Communication With Anxious or Confused Passengers
Communicates calmly and clearly with passengers who are anxious, confused or have communication difficulties.
Trip Planning and Timeliness
Plans trips so passengers reach appointments on time without being rushed.
Emergency and First Aid Procedures
Responds to medical emergencies and holds current first aid skills.
Vehicle and Equipment Checks
Checks the vehicle, ramps and restraints before each shift and reports defects.
Working With Carers, Families and Facilities
Coordinates with carers, families and care facilities on pick-ups, instructions and handovers.
Client Confidentiality and Dignity
Protects passenger privacy and treats people with dignity at all times.
Record Keeping and Compliance
Keeps trip records and meets funding and regulatory requirements.
Levels included with Wheelchair Accessible & Community Transport
Wheelchair Accessible & Community Transport starts with 5 levels, which SkillScorer calls “Grade” for taxi & rideshare, so drivers can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Volunteer Driver
- Driver
- Senior Driver
- Coordinator
- Service Manager
How Wheelchair Accessible & Community Transport works in SkillScorer
Score
Each driver in a fleet is scored on the Wheelchair Accessible & Community Transport skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank drivers, compare two side by side, or compare your fleets against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Wheelchair Accessible & Community Transport skills need attention. Reports also follow each team leader's fleet.
Wheelchair Accessible & Community Transport scorecard: common questions
What skills does the Wheelchair Accessible & Community Transport scorecard include?
SkillScorer's Wheelchair Accessible & Community Transport scorecard covers 10 skills: Wheelchair Restraint and Lift Operation, Assisting Elderly and Disabled Passengers, Manual Handling and Transfers, Communication With Anxious or Confused Passengers, Trip Planning and Timeliness, Emergency and First Aid Procedures, Vehicle and Equipment Checks, Working With Carers, Families and Facilities, Client Confidentiality and Dignity and Record Keeping and Compliance. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are drivers scored in Wheelchair Accessible & Community Transport?
Every driver is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one fleet and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Wheelchair Accessible & Community Transport?
Wheelchair Accessible & Community Transport starts with these levels (called “Grade” in the app): Volunteer Driver, Driver, Senior Driver, Coordinator and Service Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Wheelchair Accessible & Community Transport skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In taxi & rideshare the app talks about drivers, fleets and team leaders, and you can change any of those words too.
Score Wheelchair Accessible & Community Transport with SkillScorer
Book a demo and we'll set up Taxi & Rideshare and Wheelchair Accessible & Community Transport with the skills, levels and wording ready to go.
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