Employment Services
Employment Case Management skills assessment
Employment consultants help people move from unemployment to work. This scorecard covers assessment, planning, motivation, compliance and job matching so providers can develop consultants and deliver consistent outcomes.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Employment Case Management skills you can score
These are the default Employment Case Management skills in SkillScorer. Each one is scored from 1 to 10 for every consultant, and you can edit, remove or add skills at any time.
Job Seeker Assessment and Barrier Identification
Identifies strengths, barriers and needs.
Employment Plan Development and Review
Develops employment plans with jobseekers and reviews progress regularly.
Motivational Conversations and Rapport
Builds rapport and has motivating conversations that encourage action.
Mutual Obligations and Compliance Management
Explains and manages mutual obligation requirements fairly and consistently.
Job Matching and Placement
Matches jobseekers to suitable vacancies and supports placement.
Referral to Training, Health and Support Services
Refers jobseekers to training, health and support services that remove barriers.
Working with Complex and Vulnerable Clients
Supports clients with additional barriers.
Case Notes and Data Entry Accuracy
Records case notes and data accurately in program systems.
Employer Contact and Vacancy Follow-Up
Contacts employers and follows up vacancies.
Post-Placement Support and Retention
Supports people after placement to help them stay in work.
Levels included with Employment Case Management
Employment Case Management starts with 6 levels, which SkillScorer calls “Seniority Level” for employment services, so consultants can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Consultant
- Senior Consultant
- Team Leader
- Site Manager
- Regional Manager
How Employment Case Management works in SkillScorer
Score
Each consultant in a site is scored on the Employment Case Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank consultants, compare two side by side, or compare your sites against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Employment Case Management skills need attention. Reports also follow each team leader's site.
Employment Case Management scorecard: common questions
What skills does the Employment Case Management scorecard include?
SkillScorer's Employment Case Management scorecard covers 10 skills: Job Seeker Assessment and Barrier Identification, Employment Plan Development and Review, Motivational Conversations and Rapport, Mutual Obligations and Compliance Management, Job Matching and Placement, Referral to Training, Health and Support Services, Working with Complex and Vulnerable Clients, Case Notes and Data Entry Accuracy, Employer Contact and Vacancy Follow-Up and Post-Placement Support and Retention. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are consultants scored in Employment Case Management?
Every consultant is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one site and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Employment Case Management?
Employment Case Management starts with these levels (called “Seniority Level” in the app): Trainee, Consultant, Senior Consultant, Team Leader, Site Manager and Regional Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Employment Case Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In employment services the app talks about consultants, sites and team leaders, and you can change any of those words too.
Score Employment Case Management with SkillScorer
Book a demo and we'll set up Employment Services and Employment Case Management with the skills, levels and wording ready to go.
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