SkillScorer ships with 6 Gaming & Casinos disciplines and 72 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
Dealers run fair, fast and friendly games. This scorecard covers game procedure, payouts, speed, customer service and game protection so casinos can compare dealers consistently.
- Game Rules and Procedures
- Chip Handling and Payouts
- Card and Dice Handling
- Dealing Speed and Rhythm
- Game Protection and Cheating Detection
- Customer Service at the Table
- Responsible Gambling Awareness
- Money Laundering Awareness
- + 4 more
See all Table Games Dealing skills → 12 skills
Gaming machine staff keep floors safe and compliant. This scorecard covers machine operation, jackpot payouts, technical faults, regulation and responsible gaming.
- Machine Operation and Faults
- Jackpot and Hand-Pay Procedures
- Cash and Ticket Handling
- Regulatory Compliance
- Responsible Gambling Practices
- Customer Interaction
- Floor Awareness and Safety
- Technical Diagnosis
- + 4 more
See all Gaming Machines & Slot Operations skills → 12 skills
Security and surveillance protect players, staff and the licence. This scorecard covers monitoring, incident response, evidence, exclusions and communication.
- CCTV Monitoring Skills
- Incident Response and Coordination
- Evidence Recording and Reporting
- Exclusion and Ban Enforcement
- De-escalation and Conflict Management
- Use of Force Awareness
- Licensing and Legislation Knowledge
- Radio Communication
- + 4 more
See all Casino Security & Surveillance skills → 12 skills
Cashiers and guest service staff handle money and relationships. This scorecard covers cash accuracy, verification, membership services and complaint handling.
- Cash and Chip Handling Accuracy
- Identification and Verification
- Anti-Money Laundering Compliance
- Loyalty Program Administration
- Customer Service
- Cheque, Credit and Payout Handling
- Balancing and Reconciliation
- Security of Cash
- + 4 more
See all Casino Cage, Cashier & Guest Services skills → 12 skills
Wagering staff provide betting services and manage risk. This scorecard covers odds, bet types, settlement, responsible gambling and compliance.
- Bet Types and Odds Knowledge
- Bet Processing and Settlement
- Trading and Risk Awareness
- Responsible Gambling Compliance
- Customer Account Support
- Regulatory Compliance
- Integrity and Match-Fixing Awareness
- Race and Sport Knowledge
- + 4 more
See all Sports Betting & Wagering skills → 12 skills
Venue managers balance entertainment, compliance and profit. This scorecard covers leadership, licence compliance, floor operations, guest experience and financial control.
- Floor Operations Management
- Licence and Regulatory Compliance
- Responsible Gambling Leadership
- Team Leadership and Rostering
- Guest Experience and VIP Relations
- Financial Controls
- Incident and Risk Management
- Training and Development
- + 4 more
See all Gaming Venue Management skills →