Gaming & Casinos
Casino Security & Surveillance skills assessment
Security and surveillance protect players, staff and the licence. This scorecard covers monitoring, incident response, evidence, exclusions and communication.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Casino Security & Surveillance skills you can score
These are the default Casino Security & Surveillance skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
CCTV Monitoring Skills
Monitors cameras attentively and detects suspicious behaviour early.
Incident Response and Coordination
Responds quickly and coordinates with floor staff and police.
Evidence Recording and Reporting
Records clear, accurate reports and preserves footage.
Exclusion and Ban Enforcement
Enforces exclusions fairly and lawfully.
De-escalation and Conflict Management
Calms situations before they escalate.
Use of Force Awareness
Understands legal limits on force and uses it as a last resort.
Licensing and Legislation Knowledge
Knows gaming licensing and legislation.
Radio Communication
Communicates clearly and calmly by radio with security and surveillance colleagues.
Cash Escort and Handling Security
Escorts and secures cash and chips safely and follows chain of custody.
Patron Welfare
Assists intoxicated or distressed patrons.
Observation and Memory
Observes carefully and remembers details.
Integrity
Acts honestly and resists inducements.
Levels included with Casino Security & Surveillance
Casino Security & Surveillance starts with 6 levels, which SkillScorer calls “Grade” for gaming & casinos, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Supervisor
- Pit Manager
- Gaming Manager
How Casino Security & Surveillance works in SkillScorer
Score
Each team member in a gaming floor is scored on the Casino Security & Surveillance skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your gaming floors against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Casino Security & Surveillance skills need attention. Reports also follow each supervisor's gaming floor.
Casino Security & Surveillance scorecard: common questions
What skills does the Casino Security & Surveillance scorecard include?
SkillScorer's Casino Security & Surveillance scorecard covers 12 skills: CCTV Monitoring Skills, Incident Response and Coordination, Evidence Recording and Reporting, Exclusion and Ban Enforcement, De-escalation and Conflict Management, Use of Force Awareness, Licensing and Legislation Knowledge, Radio Communication, Cash Escort and Handling Security, Patron Welfare, Observation and Memory and Integrity. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Casino Security & Surveillance?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one gaming floor and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Casino Security & Surveillance?
Casino Security & Surveillance starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Supervisor, Pit Manager and Gaming Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Casino Security & Surveillance skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In gaming & casinos the app talks about team members, gaming floors and supervisors, and you can change any of those words too.
Score Casino Security & Surveillance with SkillScorer
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