Gaming & Casinos
Gaming Venue Management skills assessment
Venue managers balance entertainment, compliance and profit. This scorecard covers leadership, licence compliance, floor operations, guest experience and financial control.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Gaming Venue Management skills you can score
These are the default Gaming Venue Management skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Floor Operations Management
Manages the gaming floor to keep operations smooth and compliant.
Licence and Regulatory Compliance
Maintains compliance with the regulator.
Responsible Gambling Leadership
Leads responsible gambling practices and supports patrons at risk.
Team Leadership and Rostering
Leads gaming teams and rosters staff to cover the floor.
Guest Experience and VIP Relations
Delivers a strong guest experience and manages VIP relationships.
Financial Controls
Applies cash and financial controls that protect the venue and comply with regulation.
Incident and Risk Management
Manages incidents and risks on the gaming floor.
Training and Development
Trains and develops gaming staff in games, service and responsible gambling.
Marketing and Promotions
Plans and runs marketing and promotions that follow gaming rules.
Data and Performance Analysis
Uses gaming data to assess venue performance.
Stakeholder Management
Works with regulators, suppliers and partners.
Ethics and Integrity
Upholds ethics and integrity and complies with regulations.
Levels included with Gaming Venue Management
Gaming Venue Management starts with 5 levels, which SkillScorer calls “Grade” for gaming & casinos, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Supervisor
- Assistant Manager
- Gaming Manager
- Operations Manager
- General Manager
How Gaming Venue Management works in SkillScorer
Score
Each team member in a gaming floor is scored on the Gaming Venue Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your gaming floors against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Gaming Venue Management skills need attention. Reports also follow each supervisor's gaming floor.
Gaming Venue Management scorecard: common questions
What skills does the Gaming Venue Management scorecard include?
SkillScorer's Gaming Venue Management scorecard covers 12 skills: Floor Operations Management, Licence and Regulatory Compliance, Responsible Gambling Leadership, Team Leadership and Rostering, Guest Experience and VIP Relations, Financial Controls, Incident and Risk Management, Training and Development, Marketing and Promotions, Data and Performance Analysis, Stakeholder Management and Ethics and Integrity. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Gaming Venue Management?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one gaming floor and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Gaming Venue Management?
Gaming Venue Management starts with these levels (called “Grade” in the app): Supervisor, Assistant Manager, Gaming Manager, Operations Manager and General Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Gaming Venue Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In gaming & casinos the app talks about team members, gaming floors and supervisors, and you can change any of those words too.
Score Gaming Venue Management with SkillScorer
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