Hospitality
Housekeeping skills assessment
Clean, well-presented rooms drive guest reviews. This scorecard covers cleaning quality, speed, linen handling, inspection and safety for room attendants and housekeeping supervisors.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Housekeeping skills you can score
These are the default Housekeeping skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Room Cleaning Standards
Cleans and presents guest rooms to brand standard including bathrooms and high-touch surfaces.
Bed Making
Makes beds quickly with correct linen presentation and consistent finish.
Time and Room Allocation
Completes assigned rooms within the target time without cutting corners.
Chemical and Equipment Safety
Uses chemicals, trolleys and vacuum cleaners safely and correctly.
Manual Handling
Lifts, pushes and turns mattresses using safe techniques.
Linen and Laundry Control
Counts, sorts and rotates linen and reports damage.
Lost Property and Guest Privacy
Handles guests' belongings discreetly and follows lost property procedures.
Minibar and Amenities Restocking
Restocks and records items accurately.
Inspection and Quality Checks
Inspects rooms and corrects issues before guests arrive.
Maintenance Reporting
Identifies and reports defects and safety hazards promptly.
Communication with Front Desk
Updates room status quickly and accurately.
Guest Interaction
Greets guests politely and responds professionally to requests.
Levels included with Housekeeping
Housekeeping starts with 6 levels, which SkillScorer calls “Experience Level” for hospitality, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Junior
- Experienced
- Senior
- Supervisor
- Manager
How Housekeeping works in SkillScorer
Score
Each staff member in a venue is scored on the Housekeeping skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Housekeeping skills need attention. Reports also follow each supervisor's venue.
Housekeeping scorecard: common questions
What skills does the Housekeeping scorecard include?
SkillScorer's Housekeeping scorecard covers 12 skills: Room Cleaning Standards, Bed Making, Time and Room Allocation, Chemical and Equipment Safety, Manual Handling, Linen and Laundry Control, Lost Property and Guest Privacy, Minibar and Amenities Restocking, Inspection and Quality Checks, Maintenance Reporting, Communication with Front Desk and Guest Interaction. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Housekeeping?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Housekeeping?
Housekeeping starts with these levels (called “Experience Level” in the app): Trainee, Junior, Experienced, Senior, Supervisor and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Housekeeping skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hospitality the app talks about staff members, venues and supervisors, and you can change any of those words too.
Score Housekeeping with SkillScorer
Book a demo and we'll set up Hospitality and Housekeeping with the skills, levels and wording ready to go.
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