Hospitality
Keep service standards consistent across shifts, venues, and new hires.
Book a demoExample disciplines: Front of House, Hotel Management, Barista & Café etc
Every skill, level, and label is editable — this is a starting point, not a fixed list.
Disciplines and skills
SkillScorer ships with 17 Hospitality disciplines and 207 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
13 skills
Score the guest-facing skills that build repeat business: greeting, service, product knowledge, upselling and complaint handling. Keep standards consistent across shifts, venues and new hires.
13 skills
Assess cooks and chefs on knife work, technique, food safety, organisation and plating. Compare kitchens and brigades consistently and track apprentices through to head chef.
12 skills
Measure guest relations, operations, revenue and team leadership for hotel managers and supervisors. Compare properties and develop the next generation of general managers.
13 skills
Score espresso extraction, milk texturing, latte art, speed and service for baristas. Keep drink quality and customer experience consistent from shift to shift and store to store.
12 skills
Assess planning, budgeting, supplier management and on-the-day coordination for events teams. Compare event managers and see who is ready to run larger, riskier events.
12 skills
Bartenders combine speed, product knowledge and responsible service. This scorecard covers drink preparation, cocktail craft, pouring, cash handling, upselling and responsible service of alcohol, so licensed venues can keep standards consistent across bars and shifts.
12 skills
Waiting staff shape how guests remember a restaurant. This scorecard covers greeting, menu knowledge, order taking, timing and service recovery, giving managers one comparable record of dining room skill.
12 skills
Sommeliers guide guests through the wine list. This scorecard covers regions, varieties, tasting, service, cellar management and food pairing to help venues build wine confidence and sales.
12 skills
Clean, well-presented rooms drive guest reviews. This scorecard covers cleaning quality, speed, linen handling, inspection and safety for room attendants and housekeeping supervisors.
12 skills
Concierges create memorable stays. This scorecard covers local knowledge, booking, problem solving, VIP care and communication so hotels can compare and develop guest-service talent.
12 skills
Reception makes the first and last impression on guests. This scorecard covers check-in, reservations, billing, communication and system skills for front-desk teams across hotels and resorts.
12 skills
Pastry chefs bring precision and artistry. This scorecard covers doughs, creams, chocolate, plating and production planning to maintain consistent quality across venues.
12 skills
Line cooks turn tickets into plates. This scorecard covers section preparation, cooking, timing, consistency and communication so head chefs can develop their brigade with confidence.
12 skills
Function staff deliver service to large groups at the same time. This scorecard covers set-up, plated and buffet service, timing and coordination with the kitchen and event teams.
12 skills
In-room dining is service without an audience. This scorecard covers order taking, tray set-up, timing, delivery and presentation to deliver consistent room service.
12 skills
Restaurant managers balance guests, staff and margins. This scorecard covers rostering, cost control, service standards, compliance and leadership to compare venues and grow future managers.
12 skills
Stewards keep the kitchen running cleanly and safely. This scorecard covers dishwashing, cleaning, storage, waste and safety to give kitchens a fair, consistent view of steward performance.
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