Hospitality
Hotel Management skills assessment
Measure guest relations, operations, revenue and team leadership for hotel managers and supervisors. Compare properties and develop the next generation of general managers.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Hotel Management skills you can score
These are the default Hotel Management skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Guest Relations
Ability to manage and enhance guest experience.
Operations Management
Ability to oversee day-to-day hotel operations effectively.
Revenue Management
Ability to manage occupancy, pricing and revenue optimisation.
Team Leadership
Ability to lead, motivate and develop hotel teams.
Compliance
Knowledge and application of hospitality regulations and standards.
Communication
Effectiveness of communication across all levels of the organisation.
Housekeeping Oversight
Sets standards and inspects rooms for cleanliness and presentation.
Front Office Operations
Oversees check-in, check-out, room allocation and guest records.
Food and Beverage Coordination
Aligns restaurants, bars and room service with hotel goals.
Guest Feedback Management
Collects reviews and complaints and turns feedback into improvements.
Health, Safety and Security
Maintains safe premises and emergency procedures.
Budgeting and Cost Control
Manages labour, supplies and energy costs.
Levels included with Hotel Management
Hotel Management starts with 6 levels, which SkillScorer calls “Experience Level” for hospitality, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Junior
- Experienced
- Supervisor
- Manager
- General Manager
How Hotel Management works in SkillScorer
Score
Each staff member in a venue is scored on the Hotel Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Hotel Management skills need attention. Reports also follow each supervisor's venue.
Hotel Management scorecard: common questions
What skills does the Hotel Management scorecard include?
SkillScorer's Hotel Management scorecard covers 12 skills: Guest Relations, Operations Management, Revenue Management, Team Leadership, Compliance, Communication, Housekeeping Oversight, Front Office Operations, Food and Beverage Coordination, Guest Feedback Management, Health, Safety and Security and Budgeting and Cost Control. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Hotel Management?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Hotel Management?
Hotel Management starts with these levels (called “Experience Level” in the app): Trainee, Junior, Experienced, Supervisor, Manager and General Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Hotel Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hospitality the app talks about staff members, venues and supervisors, and you can change any of those words too.
Score Hotel Management with SkillScorer
Book a demo and we'll set up Hospitality and Hotel Management with the skills, levels and wording ready to go.
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