Hospitality
Barista & Café skills assessment
Score espresso extraction, milk texturing, latte art, speed and service for baristas. Keep drink quality and customer experience consistent from shift to shift and store to store.
- 13 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 13 Barista & Café skills you can score
These are the default Barista & Café skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Espresso Technique
Ability to extract consistent, high-quality espresso shots.
Milk Texturing
Ability to steam and texture milk to the correct consistency.
Latte Art
Ability to produce consistent latte art.
Menu Knowledge
Knowledge of all café beverages and food menu items.
Speed & Workflow
Ability to manage a busy café workflow efficiently.
Customer Service
Quality of interaction and service with café customers.
Equipment Care
Ability to clean and maintain café equipment correctly.
Grinder Calibration
Dials in the grinder and adjusts for weather, beans and flow.
Brew Methods
Prepares filter, cold brew and other brews to specification.
Cash and Order Accuracy
Takes orders and handles payments accurately.
Food Display and Handling
Displays and handles food safely and attractively.
Cleaning and Machine Maintenance
Cleans and backflushes machines on schedule.
Peak Period Efficiency
Maintains quality and speed during rush periods.
Levels included with Barista & Café
Barista & Café starts with 5 levels, which SkillScorer calls “Experience Level” for hospitality, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Junior Barista
- Barista
- Senior Barista
- Café Manager
How Barista & Café works in SkillScorer
Score
Each staff member in a venue is scored on the Barista & Café skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Barista & Café skills need attention. Reports also follow each supervisor's venue.
Barista & Café scorecard: common questions
What skills does the Barista & Café scorecard include?
SkillScorer's Barista & Café scorecard covers 13 skills: Espresso Technique, Milk Texturing, Latte Art, Menu Knowledge, Speed & Workflow, Customer Service, Equipment Care, Grinder Calibration, Brew Methods, Cash and Order Accuracy, Food Display and Handling, Cleaning and Machine Maintenance and Peak Period Efficiency. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Barista & Café?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Barista & Café?
Barista & Café starts with these levels (called “Experience Level” in the app): Trainee, Junior Barista, Barista, Senior Barista and Café Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Barista & Café skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hospitality the app talks about staff members, venues and supervisors, and you can change any of those words too.
Score Barista & Café with SkillScorer
Book a demo and we'll set up Hospitality and Barista & Café with the skills, levels and wording ready to go.
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