Hospitality
Banquets & Functions skills assessment
Function staff deliver service to large groups at the same time. This scorecard covers set-up, plated and buffet service, timing and coordination with the kitchen and event teams.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Banquets & Functions skills you can score
These are the default Banquets & Functions skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Function Set-Up
Sets rooms, tables and equipment to the event order.
Plated Service
Serves plated meals in sync with the team.
Buffet and Station Service
Sets up and maintains buffets and stations.
Beverage Service for Groups
Manages drink service to large tables and rooms.
Timing and Run Sheet Adherence
Follows the run sheet and manages timings.
Communication with Kitchen and Event Lead
Communicates timing and issues to the kitchen and event lead.
Dietary Requirements
Handles dietary requirements and allergens correctly.
Room Presentation
Sets and presents the room to the event's standard.
Guest Engagement
Engages guests warmly and attentively.
Pack-Down Procedures
Clears and packs down the function efficiently and safely, returning equipment and stock to the right place.
Teamwork
Works with the wider function team so service is co-ordinated, timely and consistent.
Adaptability
Copes with late changes and surprises.
Levels included with Banquets & Functions
Banquets & Functions starts with 6 levels, which SkillScorer calls “Experience Level” for hospitality, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Junior
- Experienced
- Senior
- Supervisor
- Manager
How Banquets & Functions works in SkillScorer
Score
Each staff member in a venue is scored on the Banquets & Functions skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Banquets & Functions skills need attention. Reports also follow each supervisor's venue.
Banquets & Functions scorecard: common questions
What skills does the Banquets & Functions scorecard include?
SkillScorer's Banquets & Functions scorecard covers 12 skills: Function Set-Up, Plated Service, Buffet and Station Service, Beverage Service for Groups, Timing and Run Sheet Adherence, Communication with Kitchen and Event Lead, Dietary Requirements, Room Presentation, Guest Engagement, Pack-Down Procedures, Teamwork and Adaptability. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Banquets & Functions?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Banquets & Functions?
Banquets & Functions starts with these levels (called “Experience Level” in the app): Trainee, Junior, Experienced, Senior, Supervisor and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Banquets & Functions skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hospitality the app talks about staff members, venues and supervisors, and you can change any of those words too.
Score Banquets & Functions with SkillScorer
Book a demo and we'll set up Hospitality and Banquets & Functions with the skills, levels and wording ready to go.
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