Hospitality
Front of House skills assessment
Score the guest-facing skills that build repeat business: greeting, service, product knowledge, upselling and complaint handling. Keep standards consistent across shifts, venues and new hires.
- 13 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 13 Front of House skills you can score
These are the default Front of House skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Guest Service
Quality and consistency of guest interactions.
Product Knowledge
Knowledge of menu, beverages and specials.
Communication
Clarity and professionalism in communication with guests and team.
Upselling
Ability to suggest and recommend additional items to guests.
Complaint Handling
Ability to resolve guest complaints calmly and effectively.
Teamwork
Ability to work cooperatively within a front of house team.
Presentation
Personal presentation and grooming standards.
Table Service Standards
Sets, clears and serves tables in the correct order and with confident timing.
Booking and Seating Management
Manages reservations and seating to balance guest needs and kitchen flow.
Payment Handling
Processes bills, splits and payments accurately and courteously.
Dietary and Allergen Awareness
Takes allergy information seriously and communicates it accurately to the kitchen.
Anticipating Guest Needs
Notices empty glasses, missing items and unspoken needs before being asked.
Opening and Closing Duties
Completes set-up, cash-up and shut-down routines thoroughly.
Levels included with Front of House
Front of House starts with 6 levels, which SkillScorer calls “Experience Level” for hospitality, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Junior
- Experienced
- Senior
- Supervisor
- Manager
How Front of House works in SkillScorer
Score
Each staff member in a venue is scored on the Front of House skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Front of House skills need attention. Reports also follow each supervisor's venue.
Front of House scorecard: common questions
What skills does the Front of House scorecard include?
SkillScorer's Front of House scorecard covers 13 skills: Guest Service, Product Knowledge, Communication, Upselling, Complaint Handling, Teamwork, Presentation, Table Service Standards, Booking and Seating Management, Payment Handling, Dietary and Allergen Awareness, Anticipating Guest Needs and Opening and Closing Duties. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Front of House?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Front of House?
Front of House starts with these levels (called “Experience Level” in the app): Trainee, Junior, Experienced, Senior, Supervisor and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Front of House skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hospitality the app talks about staff members, venues and supervisors, and you can change any of those words too.
Score Front of House with SkillScorer
Book a demo and we'll set up Hospitality and Front of House with the skills, levels and wording ready to go.
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