Hospitality
Restaurant Management skills assessment
Restaurant managers balance guests, staff and margins. This scorecard covers rostering, cost control, service standards, compliance and leadership to compare venues and grow future managers.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Restaurant Management skills you can score
These are the default Restaurant Management skills in SkillScorer. Each one is scored from 1 to 10 for every staff member, and you can edit, remove or add skills at any time.
Rostering and Labour Cost
Builds rosters that match demand and control cost.
Food and Beverage Cost Control
Manages purchasing, wastage and margins.
Service Standards
Sets clear service standards for the floor and checks that the team meets them at every service.
Team Leadership
Leads and motivates the restaurant team, gives clear direction and builds a positive culture.
Recruitment and Training
Hires and trains reliable team members.
Guest Experience Management
Responds to feedback and creates memorable visits.
Compliance and Licensing
Meets health, safety and liquor requirements.
Financial Reporting
Prepares and interprets financial reports.
Marketing and Promotions
Plans promotions and local marketing that bring in new diners and encourage repeat visits.
Supplier Management
Manages orders and supplier relationships.
Problem Solving
Resolves service and staffing issues quickly.
Opening and Closing Control
Ensures accurate cash and security procedures.
Levels included with Restaurant Management
Restaurant Management starts with 5 levels, which SkillScorer calls “Experience Level” for hospitality, so staff members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Supervisor
- Assistant Manager
- Restaurant Manager
- Area Manager
- Operations Director
How Restaurant Management works in SkillScorer
Score
Each staff member in a venue is scored on the Restaurant Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank staff members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Restaurant Management skills need attention. Reports also follow each supervisor's venue.
Restaurant Management scorecard: common questions
What skills does the Restaurant Management scorecard include?
SkillScorer's Restaurant Management scorecard covers 12 skills: Rostering and Labour Cost, Food and Beverage Cost Control, Service Standards, Team Leadership, Recruitment and Training, Guest Experience Management, Compliance and Licensing, Financial Reporting, Marketing and Promotions, Supplier Management, Problem Solving and Opening and Closing Control. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are staff members scored in Restaurant Management?
Every staff member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Restaurant Management?
Restaurant Management starts with these levels (called “Experience Level” in the app): Supervisor, Assistant Manager, Restaurant Manager, Area Manager and Operations Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Restaurant Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In hospitality the app talks about staff members, venues and supervisors, and you can change any of those words too.
Score Restaurant Management with SkillScorer
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