Non-Profit & Volunteering
Charity Retail & Op Shop Operations skills assessment
Charity shops raise funds and serve the community. This scorecard covers donations sorting, pricing, merchandising, customer service and volunteer leadership.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Charity Retail & Op Shop Operations skills you can score
These are the default Charity Retail & Op Shop Operations skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Donation Sorting and Quality Control
Sorts and prices donations accurately.
Pricing and Merchandising
Prices donated goods and displays them to sell.
Customer Service
Serves customers warmly and helpfully.
Cash and POS Handling
Handles cash and point of sale accurately.
Volunteer Rostering
Rosters volunteers to cover trading hours.
Stock Rotation and Waste
Rotates stock and reduces waste by sorting donations well.
Store Presentation
Keeps the store clean, organised and attractive to shoppers.
Manual Handling and Safety
Lifts and handles donated goods safely.
Community Connection
Builds links with the local community.
Reporting
Reports sales and donations accurately.
Loss Prevention
Prevents theft and loss with good store layout and vigilance.
Teamwork
Works with volunteers and staff to run the shop.
Levels included with Charity Retail & Op Shop Operations
Charity Retail & Op Shop Operations starts with 6 levels, which SkillScorer calls “Seniority Level” for non-profit & volunteering, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Volunteer
- Officer
- Senior Officer
- Coordinator
- Manager
- Executive Director
How Charity Retail & Op Shop Operations works in SkillScorer
Score
Each team member in a program is scored on the Charity Retail & Op Shop Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your programs against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Charity Retail & Op Shop Operations skills need attention. Reports also follow each coordinator's program.
Charity Retail & Op Shop Operations scorecard: common questions
What skills does the Charity Retail & Op Shop Operations scorecard include?
SkillScorer's Charity Retail & Op Shop Operations scorecard covers 12 skills: Donation Sorting and Quality Control, Pricing and Merchandising, Customer Service, Cash and POS Handling, Volunteer Rostering, Stock Rotation and Waste, Store Presentation, Manual Handling and Safety, Community Connection, Reporting, Loss Prevention and Teamwork. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Charity Retail & Op Shop Operations?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one program and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Charity Retail & Op Shop Operations?
Charity Retail & Op Shop Operations starts with these levels (called “Seniority Level” in the app): Volunteer, Officer, Senior Officer, Coordinator, Manager and Executive Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Charity Retail & Op Shop Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In non-profit & volunteering the app talks about team members, programs and coordinators, and you can change any of those words too.
Score Charity Retail & Op Shop Operations with SkillScorer
Book a demo and we'll set up Non-Profit & Volunteering and Charity Retail & Op Shop Operations with the skills, levels and wording ready to go.
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