Non-Profit & Volunteering
Volunteer Management skills assessment
Volunteer managers turn goodwill into effective action. This scorecard covers recruitment, screening, onboarding, supervision, recognition and safety for charities and community organisations.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Volunteer Management skills you can score
These are the default Volunteer Management skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Recruitment and Role Design
Designs meaningful roles and attracts suitable volunteers.
Screening and Onboarding
Checks suitability and gives thorough inductions.
Training and Skill Development
Trains volunteers and helps them build skills.
Supervision and Support
Supports volunteers and resolves problems.
Scheduling and Coordination
Schedules volunteers and coordinates activities.
Recognition and Retention
Values contributions and keeps volunteers engaged.
Safeguarding and Duty of Care
Protects volunteers and the people they serve.
Managing Difficult Situations
Handles conflict, underperformance and difficult behaviour fairly.
Record Keeping and Reporting
Records volunteer details and hours and reports on them.
Diversity and Inclusion
Welcomes volunteers from all backgrounds.
Communication
Communicates clearly and appreciatively.
Legal and Insurance Awareness
Understands volunteer legal and insurance requirements.
Levels included with Volunteer Management
Volunteer Management starts with 6 levels, which SkillScorer calls “Seniority Level” for non-profit & volunteering, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Volunteer
- Officer
- Senior Officer
- Coordinator
- Manager
- Executive Director
How Volunteer Management works in SkillScorer
Score
Each team member in a program is scored on the Volunteer Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your programs against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Volunteer Management skills need attention. Reports also follow each coordinator's program.
Volunteer Management scorecard: common questions
What skills does the Volunteer Management scorecard include?
SkillScorer's Volunteer Management scorecard covers 12 skills: Recruitment and Role Design, Screening and Onboarding, Training and Skill Development, Supervision and Support, Scheduling and Coordination, Recognition and Retention, Safeguarding and Duty of Care, Managing Difficult Situations, Record Keeping and Reporting, Diversity and Inclusion, Communication and Legal and Insurance Awareness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Volunteer Management?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one program and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Volunteer Management?
Volunteer Management starts with these levels (called “Seniority Level” in the app): Volunteer, Officer, Senior Officer, Coordinator, Manager and Executive Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Volunteer Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In non-profit & volunteering the app talks about team members, programs and coordinators, and you can change any of those words too.
Score Volunteer Management with SkillScorer
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