Pharmacy
Pharmacy Assistant & Retail Pharmacy skills assessment
Assistants help customers find products and know when to ask the pharmacist. This scorecard covers product knowledge, safe selling, customer service and merchandising for community pharmacies.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Pharmacy Assistant & Retail Pharmacy skills you can score
These are the default Pharmacy Assistant & Retail Pharmacy skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Health Product Knowledge and Recommendations
Explains over-the-counter, vitamin and personal care products accurately.
Recognising When to Refer to the Pharmacist
Knows what only pharmacists can supply or advise on and refers appropriately.
Scheduled Medicines and Restricted Sales Compliance
Follows rules for pharmacist-only and restricted products.
Customer Service and Sensitive Conversations
Serves respectfully, including on sensitive health topics.
Point of Sale and Payments
Uses the till and processes payments accurately.
Merchandising and Shelf Presentation
Keeps displays neat, priced and well stocked.
Prescription Intake and Collection Processes
Handles scripts and pick-ups correctly and protects privacy.
Stock Receiving and Ordering
Receives and puts away deliveries accurately.
Loyalty Programs and Promotions
Explains loyalty programs and promotions accurately.
Teamwork with Dispensary Staff
Communicates and supports the dispensary.
Levels included with Pharmacy Assistant & Retail Pharmacy
Pharmacy Assistant & Retail Pharmacy starts with 5 levels, which SkillScorer calls “Career Stage” for pharmacy, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Pharmacy Assistant
- Senior Assistant
- Retail Manager
- Pharmacy Manager
How Pharmacy Assistant & Retail Pharmacy works in SkillScorer
Score
Each team member in a pharmacy is scored on the Pharmacy Assistant & Retail Pharmacy skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your pharmacies against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Pharmacy Assistant & Retail Pharmacy skills need attention. Reports also follow each senior pharmacist's pharmacy.
Pharmacy Assistant & Retail Pharmacy scorecard: common questions
What skills does the Pharmacy Assistant & Retail Pharmacy scorecard include?
SkillScorer's Pharmacy Assistant & Retail Pharmacy scorecard covers 10 skills: Health Product Knowledge and Recommendations, Recognising When to Refer to the Pharmacist, Scheduled Medicines and Restricted Sales Compliance, Customer Service and Sensitive Conversations, Point of Sale and Payments, Merchandising and Shelf Presentation, Prescription Intake and Collection Processes, Stock Receiving and Ordering, Loyalty Programs and Promotions and Teamwork with Dispensary Staff. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Pharmacy Assistant & Retail Pharmacy?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one pharmacy and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Pharmacy Assistant & Retail Pharmacy?
Pharmacy Assistant & Retail Pharmacy starts with these levels (called “Career Stage” in the app): Trainee, Pharmacy Assistant, Senior Assistant, Retail Manager and Pharmacy Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Pharmacy Assistant & Retail Pharmacy skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In pharmacy the app talks about team members, pharmacies and senior pharmacists, and you can change any of those words too.
Score Pharmacy Assistant & Retail Pharmacy with SkillScorer
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