Pharmacy
Pharmacy Management & Business Operations skills assessment
Pharmacy managers run a health service and a business together. This scorecard covers compliance, people, finances, stock, services and community relationships.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Pharmacy Management & Business Operations skills you can score
These are the default Pharmacy Management & Business Operations skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Regulatory Compliance and Audit Readiness
Meets pharmacy law, standards and accreditation requirements.
Staffing, Rostering and Development
Recruits, rosters and develops the team.
Financial Management and Gross Margin
Manages pharmacy finances and gross margin.
Stock Investment and Supplier Terms
Buys wisely and negotiates supply terms.
Professional Services Development
Grows services such as vaccination and health checks.
Local Marketing and Community Partnerships
Builds relationships with GPs, aged care and the community.
Customer Experience and Complaint Resolution
Handles feedback and improves service.
Systems, Technology and Cybersecurity
Manages dispensary systems and data security.
Clinical Governance and Quality Improvement
Runs quality improvement and error review.
Leadership and Team Culture
Leads and builds a positive team culture.
Levels included with Pharmacy Management & Business Operations
Pharmacy Management & Business Operations starts with 5 levels, which SkillScorer calls “Career Stage” for pharmacy, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Assistant Manager
- Pharmacy Manager
- Owner Pharmacist
- Group Manager
- Regional Director
How Pharmacy Management & Business Operations works in SkillScorer
Score
Each team member in a pharmacy is scored on the Pharmacy Management & Business Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your pharmacies against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Pharmacy Management & Business Operations skills need attention. Reports also follow each senior pharmacist's pharmacy.
Pharmacy Management & Business Operations scorecard: common questions
What skills does the Pharmacy Management & Business Operations scorecard include?
SkillScorer's Pharmacy Management & Business Operations scorecard covers 10 skills: Regulatory Compliance and Audit Readiness, Staffing, Rostering and Development, Financial Management and Gross Margin, Stock Investment and Supplier Terms, Professional Services Development, Local Marketing and Community Partnerships, Customer Experience and Complaint Resolution, Systems, Technology and Cybersecurity, Clinical Governance and Quality Improvement and Leadership and Team Culture. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Pharmacy Management & Business Operations?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one pharmacy and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Pharmacy Management & Business Operations?
Pharmacy Management & Business Operations starts with these levels (called “Career Stage” in the app): Assistant Manager, Pharmacy Manager, Owner Pharmacist, Group Manager and Regional Director. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Pharmacy Management & Business Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In pharmacy the app talks about team members, pharmacies and senior pharmacists, and you can change any of those words too.
Score Pharmacy Management & Business Operations with SkillScorer
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