SkillScorer ships with 5 Tourism & Travel disciplines and 60 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
12 skills
Tour guides turn sightseeing into stories. This scorecard covers commentary, group management, safety, local knowledge and guest care so operators can compare guides and keep review scores high.
- Commentary and Storytelling
- Local and Cultural Knowledge
- Group Management and Timing
- Guest Care and Rapport
- Safety and Emergency Procedures
- Handling Questions and Complaints
- Driving or Navigation Skills
- Sustainable and Respectful Practices
- + 4 more
See all Tour Guiding skills → 12 skills
Travel consultants create trips people remember. This scorecard covers needs discovery, itinerary design, booking systems, product knowledge, documentation and service recovery.
- Client Needs Discovery
- Destination and Product Knowledge
- Itinerary Planning
- Booking Systems Proficiency
- Pricing and Quoting
- Travel Documentation and Visas
- Insurance and Risk Advice
- Handling Disruptions
- + 4 more
See all Travel Consulting & Reservations skills → 12 skills
Attraction staff shape the whole visit. This scorecard covers information, ticketing, queue management, safety and service for visitor centres and attractions.
- Visitor Information and Recommendations
- Ticketing and POS Accuracy
- Queue and Capacity Management
- Customer Service and Complaint Handling
- Safety Briefings and Site Rules
- First Aid and Emergency Response
- Retail and Merchandise Sales
- Accessibility Support
- + 4 more
See all Visitor Information & Attraction Operations skills → 12 skills
Ride operators keep guests safe while having fun. This scorecard covers pre-opening checks, ride operation, restraint checks, emergency procedures and guest communication.
- Pre-Opening Ride Inspections
- Ride Dispatch Procedures
- Restraint and Height Checks
- Guest Communication and Crowd Control
- Emergency and Evacuation Response
- Incident Reporting
- Maintenance Awareness
- Weather Response
- + 4 more
See all Theme Park & Attraction Ride Operations skills → 12 skills
Destination managers grow visitor economies. This scorecard covers marketing, product development, partnerships, data and visitor experience.
- Destination Marketing
- Tourism Product Development
- Partnerships and Stakeholder Engagement
- Visitor Data and Research
- Digital and Social Marketing
- Events and Festivals
- Sustainability and Community Impact
- Budget and Grant Management
- + 4 more
See all Tourism Business & Destination Management skills →