Tourism & Travel
Travel Consulting & Reservations skills assessment
Travel consultants create trips people remember. This scorecard covers needs discovery, itinerary design, booking systems, product knowledge, documentation and service recovery.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Travel Consulting & Reservations skills you can score
These are the default Travel Consulting & Reservations skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Client Needs Discovery
Understands travel style, budget and priorities.
Destination and Product Knowledge
Knows destinations, suppliers and options.
Itinerary Planning
Builds workable, inspiring itineraries.
Booking Systems Proficiency
Uses reservation and booking systems accurately to search, price and confirm travel.
Pricing and Quoting
Builds clear quotes that show fares, taxes, fees and options so clients know the full cost.
Travel Documentation and Visas
Checks passport, visa and health entry requirements and advises clients on paperwork.
Insurance and Risk Advice
Explains travel insurance and risks so clients can make informed choices.
Handling Disruptions
Rebooks and supports travellers during cancellations, delays and emergencies.
Sales and Follow-Up
Turns enquiries into bookings and follows up after travel.
Consumer Law Awareness
Understands consumer law, refunds and disclosure obligations.
Client Communication
Communicates clearly and promptly with clients.
Attention to Detail
Checks names, dates and itineraries carefully.
Levels included with Travel Consulting & Reservations
Travel Consulting & Reservations starts with 6 levels, which SkillScorer calls “Grade” for tourism & travel, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Team Leader
- Supervisor
- Manager
How Travel Consulting & Reservations works in SkillScorer
Score
Each team member in a venue is scored on the Travel Consulting & Reservations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Travel Consulting & Reservations skills need attention. Reports also follow each team leader's venue.
Travel Consulting & Reservations scorecard: common questions
What skills does the Travel Consulting & Reservations scorecard include?
SkillScorer's Travel Consulting & Reservations scorecard covers 12 skills: Client Needs Discovery, Destination and Product Knowledge, Itinerary Planning, Booking Systems Proficiency, Pricing and Quoting, Travel Documentation and Visas, Insurance and Risk Advice, Handling Disruptions, Sales and Follow-Up, Consumer Law Awareness, Client Communication and Attention to Detail. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Travel Consulting & Reservations?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Travel Consulting & Reservations?
Travel Consulting & Reservations starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Team Leader, Supervisor and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Travel Consulting & Reservations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In tourism & travel the app talks about team members, venues and team leaders, and you can change any of those words too.
Score Travel Consulting & Reservations with SkillScorer
Book a demo and we'll set up Tourism & Travel and Travel Consulting & Reservations with the skills, levels and wording ready to go.
Book a demo