Tourism & Travel
Visitor Information & Attraction Operations skills assessment
Attraction staff shape the whole visit. This scorecard covers information, ticketing, queue management, safety and service for visitor centres and attractions.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Visitor Information & Attraction Operations skills you can score
These are the default Visitor Information & Attraction Operations skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Visitor Information and Recommendations
Gives accurate local information and suggests activities that suit each visitor.
Ticketing and POS Accuracy
Sells tickets and handles payments accurately.
Queue and Capacity Management
Manages queues and capacity for safety and comfort.
Customer Service and Complaint Handling
Handles complaints politely and finds solutions.
Safety Briefings and Site Rules
Explains safety information and site rules clearly.
First Aid and Emergency Response
Responds to injuries and emergencies with first aid and the correct procedures.
Retail and Merchandise Sales
Sells merchandise and suggests items visitors will like.
Accessibility Support
Assists visitors with access needs so everyone can enjoy the attraction.
Cleanliness and Presentation
Keeps the attraction clean and inviting.
Product and Event Knowledge
Knows what's on and can answer questions.
Teamwork
Works with other staff to run the site.
Cultural Awareness
Welcomes visitors from all cultures respectfully.
Levels included with Visitor Information & Attraction Operations
Visitor Information & Attraction Operations starts with 6 levels, which SkillScorer calls “Grade” for tourism & travel, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Team Leader
- Supervisor
- Manager
How Visitor Information & Attraction Operations works in SkillScorer
Score
Each team member in a venue is scored on the Visitor Information & Attraction Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Visitor Information & Attraction Operations skills need attention. Reports also follow each team leader's venue.
Visitor Information & Attraction Operations scorecard: common questions
What skills does the Visitor Information & Attraction Operations scorecard include?
SkillScorer's Visitor Information & Attraction Operations scorecard covers 12 skills: Visitor Information and Recommendations, Ticketing and POS Accuracy, Queue and Capacity Management, Customer Service and Complaint Handling, Safety Briefings and Site Rules, First Aid and Emergency Response, Retail and Merchandise Sales, Accessibility Support, Cleanliness and Presentation, Product and Event Knowledge, Teamwork and Cultural Awareness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Visitor Information & Attraction Operations?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Visitor Information & Attraction Operations?
Visitor Information & Attraction Operations starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Team Leader, Supervisor and Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Visitor Information & Attraction Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In tourism & travel the app talks about team members, venues and team leaders, and you can change any of those words too.
Score Visitor Information & Attraction Operations with SkillScorer
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