Property & Real Estate
Property Management skills assessment
Property managers balance the needs of owners and tenants. This scorecard covers leasing, inspections, rent arrears, maintenance, tenancy law and communication.
- 12 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 12 Property Management skills you can score
These are the default Property Management skills in SkillScorer. Each one is scored from 1 to 10 for every agent, and you can edit, remove or add skills at any time.
Tenant Selection and Screening
Screens applications fairly and thoroughly.
Leasing and Lease Documentation
Prepares accurate leases and condition reports.
Routine Inspections
Inspects properties and reports issues clearly.
Rent Collection and Arrears
Manages rent and arrears in line with the law.
Maintenance Coordination
Arranges repairs and maintenance promptly with reliable tradespeople and keeps tenants and owners informed.
Tenancy Legislation Knowledge
Applies tenancy laws and tribunal processes.
Owner Communication and Reporting
Keeps owners informed with clear statements, inspection reports and advice about their property.
Dispute and Conflict Resolution
Resolves disagreements between tenants and owners fairly and follows the correct tribunal processes.
Bond and Trust Accounting
Manages bonds and trust funds accurately.
Property Handover and Move-Out
Manages final inspections, bond claims and handover so vacating and incoming tenants are treated fairly.
Portfolio Management
Manages a large portfolio efficiently.
Customer Service
Responds to tenant and owner queries quickly, courteously and helpfully.
Levels included with Property Management
Property Management starts with 6 levels, which SkillScorer calls “Seniority Level” for property & real estate, so agents can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Assistant
- Agent
- Senior Agent
- Team Leader
- Principal
How Property Management works in SkillScorer
Score
Each agent in a office is scored on the Property Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank agents, compare two side by side, or compare your offices against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Property Management skills need attention. Reports also follow each team leader's office.
Property Management scorecard: common questions
What skills does the Property Management scorecard include?
SkillScorer's Property Management scorecard covers 12 skills: Tenant Selection and Screening, Leasing and Lease Documentation, Routine Inspections, Rent Collection and Arrears, Maintenance Coordination, Tenancy Legislation Knowledge, Owner Communication and Reporting, Dispute and Conflict Resolution, Bond and Trust Accounting, Property Handover and Move-Out, Portfolio Management and Customer Service. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are agents scored in Property Management?
Every agent is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one office and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Property Management?
Property Management starts with these levels (called “Seniority Level” in the app): Trainee, Assistant, Agent, Senior Agent, Team Leader and Principal. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Property Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In property & real estate the app talks about agents, offices and team leaders, and you can change any of those words too.
Score Property Management with SkillScorer
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