SkillScorer ships with 5 Pubs, Clubs & Venues disciplines and 50 individual skills out of the box. Choose a discipline to see every skill, its description and the levels that come with it — each one fully editable, renameable or removable, and you can add your own to match how your organisation actually works.
10 skills
Pub staff serve locals, families and visitors every day. This scorecard covers bar service, bistro service, responsible service of alcohol, cash handling and customer relationships for hotels, pubs and bistros.
- Drink Service Speed and Accuracy
- Beer Line Knowledge, Pouring and Cellar Care
- Responsible Service of Alcohol
- Bistro Order Taking and Table Service
- Menu and Allergen Knowledge
- Cash Handling, Tabs and Point of Sale
- Customer Rapport and Regulars
- Dealing with Difficult Patrons
- + 2 more
See all Bar & Bistro Service skills → 10 skills
Registered clubs provide services to members and give back to their communities. This scorecard covers gaming room service, member services, responsible gambling, compliance and hospitality.
- Member Sign-In, Membership Checks and Service
- Gaming Room Attendance and Patron Care
- Responsible Gambling Practices and Self-Exclusion
- Cash Handling, Ticket Redemption and Jackpot Payout
- Licensing, Gaming Regulations and Compliance
- Courtesy and Member Relationships
- Keno, TAB and Raffle Operations
- Cash Office, Banking and Reconciliation
- + 2 more
See all Registered Club & Gaming Room Operations skills → 10 skills
Venue managers run weddings, live music and everyday trade at the same time. This scorecard covers function sales, entertainment, staffing, licensing and financial control.
- Function Enquiry Handling and Sales
- Event Planning, Run Sheets and Set-Up
- Live Entertainment and Band Management
- Rostering, Wages and Labour Control
- Liquor Licence and Trading Hours Compliance
- Stock Control, Cellar Management and Purchasing
- Financial Reporting and Cash Control
- Health, Safety and Fire Compliance
- + 2 more
See all Venue & Function Management skills → 10 skills
Venue security keeps patrons safe at night. This scorecard covers crowd management, ID checking, de-escalation, incident response and working with police.
- Door Management and ID Checking
- Patron Behaviour Management and De-escalation
- Lawful Removal and Use of Force
- Intoxication and Vulnerable Patron Care
- Incident Reports and Evidence
- Working with Police and Emergency Services
- Crowd Capacity and Emergency Evacuation
- Radio Communication and Teamwork
- + 2 more
See all Venue Security & Responsible Service skills → 10 skills
Entertainment venues run promotions, sport and events that keep patrons returning. This scorecard covers event hosting, betting service, promotions and atmosphere.
- Hosting Trivia, Raffles and Promotions
- TAB and Betting Service Accuracy
- Live Sport and Screen Management
- Sound, Lighting and Ambience Control
- Merchandise and Membership Promotion
- Peak Event Service Speed
- Cash Handling and Reconciliation
- Social Media and Community Engagement
- + 2 more
See all Sports Bar, TAB & Entertainment Venue Operations skills →