Pubs, Clubs & Venues
Bar & Bistro Service skills assessment
Pub staff serve locals, families and visitors every day. This scorecard covers bar service, bistro service, responsible service of alcohol, cash handling and customer relationships for hotels, pubs and bistros.
- 10 skills to score
- 1–10 scale on every skill
- 6 starting levels
The 10 Bar & Bistro Service skills you can score
These are the default Bar & Bistro Service skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Drink Service Speed and Accuracy
Serves drinks quickly and correctly, including in busy periods.
Beer Line Knowledge, Pouring and Cellar Care
Pours, stores and cares for beer, including glassware and line cleaning.
Responsible Service of Alcohol
Checks ID, refuses service and manages intoxication in line with the law.
Bistro Order Taking and Table Service
Takes orders accurately and serves food in good time.
Menu and Allergen Knowledge
Explains dishes and allergens correctly.
Cash Handling, Tabs and Point of Sale
Handles cash, tabs and point of sale accurately.
Customer Rapport and Regulars
Builds friendly relationships and a welcoming atmosphere.
Dealing with Difficult Patrons
Handles disputes and intoxicated patrons calmly.
Cleaning, Glass Collecting and Venue Presentation
Keeps the venue clean and collects glassware.
Opening, Closing and Stock Procedures
Completes checklists and stock counts.
Levels included with Bar & Bistro Service
Bar & Bistro Service starts with 6 levels, which SkillScorer calls “Grade” for pubs, clubs & venues, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Team Member
- Senior Team Member
- Supervisor
- Duty Manager
- Venue Manager
How Bar & Bistro Service works in SkillScorer
Score
Each team member in a venue is scored on the Bar & Bistro Service skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Bar & Bistro Service skills need attention. Reports also follow each supervisor's venue.
Bar & Bistro Service scorecard: common questions
What skills does the Bar & Bistro Service scorecard include?
SkillScorer's Bar & Bistro Service scorecard covers 10 skills: Drink Service Speed and Accuracy, Beer Line Knowledge, Pouring and Cellar Care, Responsible Service of Alcohol, Bistro Order Taking and Table Service, Menu and Allergen Knowledge, Cash Handling, Tabs and Point of Sale, Customer Rapport and Regulars, Dealing with Difficult Patrons, Cleaning, Glass Collecting and Venue Presentation and Opening, Closing and Stock Procedures. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Bar & Bistro Service?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Bar & Bistro Service?
Bar & Bistro Service starts with these levels (called “Grade” in the app): Trainee, Team Member, Senior Team Member, Supervisor, Duty Manager and Venue Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Bar & Bistro Service skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In pubs, clubs & venues the app talks about team members, venues and supervisors, and you can change any of those words too.
Score Bar & Bistro Service with SkillScorer
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