Pubs, Clubs & Venues
Registered Club & Gaming Room Operations skills assessment
Registered clubs provide services to members and give back to their communities. This scorecard covers gaming room service, member services, responsible gambling, compliance and hospitality.
- 10 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 10 Registered Club & Gaming Room Operations skills you can score
These are the default Registered Club & Gaming Room Operations skills in SkillScorer. Each one is scored from 1 to 10 for every team member, and you can edit, remove or add skills at any time.
Member Sign-In, Membership Checks and Service
Manages membership, guests and sign-in procedures.
Gaming Room Attendance and Patron Care
Supports patrons and monitors the gaming floor.
Responsible Gambling Practices and Self-Exclusion
Recognises harm and follows exclusion and intervention rules.
Cash Handling, Ticket Redemption and Jackpot Payout
Handles cash, tickets and jackpot payouts.
Licensing, Gaming Regulations and Compliance
Follows licensing and gaming regulations.
Courtesy and Member Relationships
Serves members warmly and remembers their names.
Keno, TAB and Raffle Operations
Runs club betting and raffles correctly.
Cash Office, Banking and Reconciliation
Manages the cash office and reconciliation.
Function and Committee Support
Helps with member events and committee meetings.
Incident Reporting and Security Awareness
Reports incidents and works with security.
Levels included with Registered Club & Gaming Room Operations
Registered Club & Gaming Room Operations starts with 5 levels, which SkillScorer calls “Grade” for pubs, clubs & venues, so team members can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Club Attendant
- Senior Attendant
- Duty Manager
- Club Manager
How Registered Club & Gaming Room Operations works in SkillScorer
Score
Each team member in a venue is scored on the Registered Club & Gaming Room Operations skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank team members, compare two side by side, or compare your venues against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Registered Club & Gaming Room Operations skills need attention. Reports also follow each supervisor's venue.
Registered Club & Gaming Room Operations scorecard: common questions
What skills does the Registered Club & Gaming Room Operations scorecard include?
SkillScorer's Registered Club & Gaming Room Operations scorecard covers 10 skills: Member Sign-In, Membership Checks and Service, Gaming Room Attendance and Patron Care, Responsible Gambling Practices and Self-Exclusion, Cash Handling, Ticket Redemption and Jackpot Payout, Licensing, Gaming Regulations and Compliance, Courtesy and Member Relationships, Keno, TAB and Raffle Operations, Cash Office, Banking and Reconciliation, Function and Committee Support and Incident Reporting and Security Awareness. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are team members scored in Registered Club & Gaming Room Operations?
Every team member is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one venue and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Registered Club & Gaming Room Operations?
Registered Club & Gaming Room Operations starts with these levels (called “Grade” in the app): Trainee, Club Attendant, Senior Attendant, Duty Manager and Club Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Registered Club & Gaming Room Operations skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In pubs, clubs & venues the app talks about team members, venues and supervisors, and you can change any of those words too.
Score Registered Club & Gaming Room Operations with SkillScorer
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