Corporate
Operations Management skills assessment
Operations managers keep service delivery efficient, safe and on target. This scorecard covers planning, process improvement, KPIs, capacity and supplier management for consistent operational leadership.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Operations Management skills you can score
These are the default Operations Management skills in SkillScorer. Each one is scored from 1 to 10 for every employee, and you can edit, remove or add skills at any time.
Operational Planning
Plans daily and weekly operations to meet demand with available resources.
KPI and Performance Tracking
Sets, monitors and acts on operational metrics.
Process Improvement
Uses lean or continuous improvement methods to remove waste and rework.
Capacity and Demand Forecasting
Matches staffing and resources to expected workload.
Cost and Budget Control
Manages operating expenditure and identifies savings.
Quality Management
Maintains standards, audits and corrective actions.
Supplier and Vendor Management
Manages contracts, service levels and relationships.
Risk and Business Continuity
Identifies operational risks and maintains continuity plans.
Team Leadership
Coaches supervisors and staff and holds people accountable for results.
Cross-Functional Coordination
Works with sales, finance and other teams to smooth handovers.
Health and Safety Compliance
Maintains safe workplaces and complies with regulations.
Reporting and Insights
Produces clear operational reports and recommends actions.
Levels included with Operations Management
Operations Management starts with 5 levels, which SkillScorer calls “Grade” for corporate, so employees can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Coordinator
- Team Leader
- Operations Supervisor
- Operations Manager
- Head of Operations
How Operations Management works in SkillScorer
Score
Each employee in a department is scored on the Operations Management skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank employees, compare two side by side, or compare your departments against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Operations Management skills need attention. Reports also follow each team leader's department.
Operations Management scorecard: common questions
What skills does the Operations Management scorecard include?
SkillScorer's Operations Management scorecard covers 12 skills: Operational Planning, KPI and Performance Tracking, Process Improvement, Capacity and Demand Forecasting, Cost and Budget Control, Quality Management, Supplier and Vendor Management, Risk and Business Continuity, Team Leadership, Cross-Functional Coordination, Health and Safety Compliance and Reporting and Insights. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are employees scored in Operations Management?
Every employee is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one department and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Operations Management?
Operations Management starts with these levels (called “Grade” in the app): Coordinator, Team Leader, Operations Supervisor, Operations Manager and Head of Operations. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Operations Management skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In corporate the app talks about employees, departments and team leaders, and you can change any of those words too.
Score Operations Management with SkillScorer
Book a demo and we'll set up Corporate and Operations Management with the skills, levels and wording ready to go.
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