Corporate
Administration & Office Support skills assessment
Office administrators keep the business running. This scorecard covers correspondence, scheduling, records, systems and support for colleagues, giving managers a fair view of admin capability across sites and teams.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Administration & Office Support skills you can score
These are the default Administration & Office Support skills in SkillScorer. Each one is scored from 1 to 10 for every employee, and you can edit, remove or add skills at any time.
Correspondence and Drafting
Writes and proofreads emails, letters and notices that are accurate, clear and professional.
Diary and Calendar Management
Schedules meetings, resolves clashes and keeps calendars current for the team.
Records and Filing
Names, files and retrieves electronic and paper records in line with company policy.
Data Entry Accuracy
Enters and checks data accurately and quickly in business systems and spreadsheets.
Office Software Proficiency
Uses word processing, spreadsheet, presentation and collaboration tools effectively.
Mail and Courier Handling
Sorts, records and dispatches mail and parcels promptly.
Supplies and Vendor Coordination
Orders stationery and services and manages supplier relationships and invoices.
Phone and Enquiry Handling
Answers calls and enquiries politely, resolves simple issues and routes others accurately.
Meeting Support
Prepares agendas, takes minutes and follows up on actions.
Confidentiality
Handles sensitive information discreetly and follows privacy rules.
Organisation and Prioritisation
Manages competing requests and meets deadlines without losing accuracy.
Initiative
Spots and fixes small process problems before they become large ones.
Levels included with Administration & Office Support
Administration & Office Support starts with 5 levels, which SkillScorer calls “Grade” for corporate, so employees can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Administrator
- Senior Administrator
- Office Coordinator
- Office Manager
How Administration & Office Support works in SkillScorer
Score
Each employee in a department is scored on the Administration & Office Support skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank employees, compare two side by side, or compare your departments against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Administration & Office Support skills need attention. Reports also follow each team leader's department.
Administration & Office Support scorecard: common questions
What skills does the Administration & Office Support scorecard include?
SkillScorer's Administration & Office Support scorecard covers 12 skills: Correspondence and Drafting, Diary and Calendar Management, Records and Filing, Data Entry Accuracy, Office Software Proficiency, Mail and Courier Handling, Supplies and Vendor Coordination, Phone and Enquiry Handling, Meeting Support, Confidentiality, Organisation and Prioritisation and Initiative. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are employees scored in Administration & Office Support?
Every employee is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one department and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Administration & Office Support?
Administration & Office Support starts with these levels (called “Grade” in the app): Trainee, Administrator, Senior Administrator, Office Coordinator and Office Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Administration & Office Support skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In corporate the app talks about employees, departments and team leaders, and you can change any of those words too.
Score Administration & Office Support with SkillScorer
Book a demo and we'll set up Corporate and Administration & Office Support with the skills, levels and wording ready to go.
Book a demo