Corporate
Reception & Front Desk skills assessment
Reception creates the first impression of the organisation. This scorecard scores greeting, call handling, visitor management, security awareness and multitasking for front-desk teams across offices.
- 12 skills to score
- 1–10 scale on every skill
- 5 starting levels
The 12 Reception & Front Desk skills you can score
These are the default Reception & Front Desk skills in SkillScorer. Each one is scored from 1 to 10 for every employee, and you can edit, remove or add skills at any time.
Visitor Greeting
Welcomes every visitor promptly, warmly and professionally.
Switchboard and Call Routing
Answers calls clearly and routes them to the right person quickly.
Visitor Sign-In and Security
Follows visitor identification, sign-in and escorting procedures.
Appearance of Reception Area
Keeps the reception space tidy, stocked and welcoming.
Meeting Room Coordination
Manages bookings, set-up and refreshments for meetings.
Deliveries and Couriers
Receives, logs and distributes packages and courier items.
Emergency Procedures
Understands evacuation, lockdown and first aid procedures for reception.
Multitasking
Balances phones, visitors and administrative tasks without losing composure.
Professional Communication
Uses clear language, appropriate tone and active listening.
Diplomacy with Difficult Visitors
Handles frustrated visitors calmly and involves security or managers when needed.
Systems Knowledge
Uses phone, visitor and booking systems accurately.
Reliability
Is punctual, consistent and dependable at the front desk.
Levels included with Reception & Front Desk
Reception & Front Desk starts with 5 levels, which SkillScorer calls “Grade” for corporate, so employees can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Trainee
- Receptionist
- Senior Receptionist
- Front Office Coordinator
- Office Manager
How Reception & Front Desk works in SkillScorer
Score
Each employee in a department is scored on the Reception & Front Desk skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank employees, compare two side by side, or compare your departments against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Reception & Front Desk skills need attention. Reports also follow each team leader's department.
Reception & Front Desk scorecard: common questions
What skills does the Reception & Front Desk scorecard include?
SkillScorer's Reception & Front Desk scorecard covers 12 skills: Visitor Greeting, Switchboard and Call Routing, Visitor Sign-In and Security, Appearance of Reception Area, Meeting Room Coordination, Deliveries and Couriers, Emergency Procedures, Multitasking, Professional Communication, Diplomacy with Difficult Visitors, Systems Knowledge and Reliability. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are employees scored in Reception & Front Desk?
Every employee is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one department and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Reception & Front Desk?
Reception & Front Desk starts with these levels (called “Grade” in the app): Trainee, Receptionist, Senior Receptionist, Front Office Coordinator and Office Manager. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Reception & Front Desk skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In corporate the app talks about employees, departments and team leaders, and you can change any of those words too.
Score Reception & Front Desk with SkillScorer
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