Corporate
Banking skills assessment
Assess credit, compliance and customer skills for banking staff. Use consistent criteria for lending, service and regulatory knowledge to support training, audit and promotion decisions.
- 13 skills to score
- 1–10 scale on every skill
- 7 starting levels
The 13 Banking skills you can score
These are the default Banking skills in SkillScorer. Each one is scored from 1 to 10 for every employee, and you can edit, remove or add skills at any time.
Credit Assessment
Ability to assess credit risk and make sound lending decisions.
Regulatory Knowledge
Understanding of banking regulations and compliance requirements.
Customer Service
Quality of customer interactions and relationship management.
Financial Analysis
Ability to analyse financial data for lending or investment purposes.
Risk Management
Ability to identify and mitigate financial and operational risk.
Product Knowledge
Knowledge of banking products and ability to match to customer needs.
Attention to Detail
Accuracy in processing and documentation.
Ethics & Integrity
Consistency of ethical conduct in all banking activities.
Anti-Money Laundering Awareness
Recognises suspicious activity and follows reporting obligations.
Lending Processes
Guides applications through assessment, documentation, approval and settlement correctly.
Sales and Referrals
Identifies customer needs and offers suitable products or referrals within compliance rules.
Fraud Detection
Spots scams and unusual transactions and takes prompt, correct action.
Complaints Handling
Manages complaints within regulatory timeframes and records outcomes accurately.
Levels included with Banking
Banking starts with 7 levels, which SkillScorer calls “Grade” for corporate, so employees can be grouped and compared fairly. Rename, reorder or replace them at any time.
- Graduate
- Junior
- Intermediate
- Senior
- Lead
- Manager
- Executive
How Banking works in SkillScorer
Score
Each employee in a department is scored on the Banking skills in the Skills Matrix: tap a cell, type a score, and it saves itself.
Compare
Rank employees, compare two side by side, or compare your departments against each other to see exactly where the strengths and gaps are.
Track
Scores are kept year after year, so you can see who is improving and which Banking skills need attention. Reports also follow each team leader's department.
Banking scorecard: common questions
What skills does the Banking scorecard include?
SkillScorer's Banking scorecard covers 13 skills: Credit Assessment, Regulatory Knowledge, Customer Service, Financial Analysis, Risk Management, Product Knowledge, Attention to Detail, Ethics & Integrity, Anti-Money Laundering Awareness, Lending Processes, Sales and Referrals, Fraud Detection and Complaints Handling. Each one comes with a written description of what it measures, and you can edit, rename, remove or add skills to suit your organisation.
How are employees scored in Banking?
Every employee is scored from 1 to 10 on each skill (1 = Poor, 5 = Average, 10 = Elite), one department and year at a time. Scores autosave in the Skills Matrix, and the 18 built-in reports turn them into rankings, radar charts, skill gaps and year-on-year trends.
Which levels come with Banking?
Banking starts with these levels (called “Grade” in the app): Graduate, Junior, Intermediate, Senior, Lead, Manager and Executive. They are just a starting point, so you can rename, reorder or replace them.
Can I change the Banking skills and wording?
Yes. The skills, levels and labels are all editable per organisation. In corporate the app talks about employees, departments and team leaders, and you can change any of those words too.
Score Banking with SkillScorer
Book a demo and we'll set up Corporate and Banking with the skills, levels and wording ready to go.
Book a demo